Support

Open the Clover App Market from your Clover dashboard, search for “VenueCore Inventory,” and tap Install. Clover will walk you through granting permissions and you’ll be redirected back to our app to finish a short setup.

We request the minimum permissions needed for ingredient deduction:

• Merchants: Read — so we can identify your venue at connect time and pre-fill your business name, instead of asking you to retype information Clover already has.
• Inventory: Read — so we can pull your menu items and modifier groups, and let you attach recipes to them.
• Inventory: Write — so we can push updated stock counts back to your Clover items as ingredients deduct. This is the only thing we ever write to your Clover account.
• Orders: Read — so the order webhooks Clover sends us include line items, which is what triggers the deduction.
• Payments: Read — so we can confirm an order is actually paid before deducting (cash sales in particular don’t reliably show as paid without it) and detect refunds so stock is restored. We read payment status, result, and amounts only, and we don’t store payment records.

We do not request access to Customers or Employees, and we never see card numbers or any cardholder data.

Yes. The Clover App Market handles trial periods and billing on our behalf. Pricing is shown on the App Market listing.

Open the Menu Items page in the app and tap Sync from Clover. This pulls every item and modifier from your Clover account. If sync still shows nothing, check the Connection page — you may need to re-install to refresh permissions.

Go to Recipes, tap a menu item, and add the ingredients with their quantities and units. The next sale of that item through Clover will automatically deduct the listed ingredient quantities from your stock.

Three possible reasons:

• The menu item doesn’t have a recipe attached yet — check the Recipes page.
• The Clover order isn’t finalized and paid yet — for card sales that’s typically when the order locks; for cash sales, when the payment is recorded. We deduct only on completed sales to avoid deducting cancelled orders.
• The menu item exists in Clover but hasn’t been synced to our app yet. Hit Sync from Clover.

Set a par level on each ingredient. When current stock drops below its par level, we generate a low-stock alert visible on your dashboard, and a reorder request is created automatically.

Yes. As ingredients deduct, we calculate how many of each menu item can still be made and push that count back to Clover via the Inventory API. When you run out of an ingredient that’s required for a drink, that drink shows zero stock at the POS.

Uninstall the app from your Clover dashboard. Cancellation takes effect at the end of your current billing period. Refunds are governed by Clover’s App Market refund policy.

Open the Connection page inside the app and tap Disconnect. Your Clover OAuth tokens are removed immediately and your data is scheduled for deletion within 30 days.

Your stored Clover OAuth tokens are deleted immediately. All remaining data we hold for your account — ingredients, recipes, inventory, transactions, sync logs, and audit logs — is automatically and permanently deleted within 30 days. You can request immediate deletion at any time by emailing the support address above.

In an encrypted PostgreSQL database hosted on Railway. OAuth access and refresh tokens are encrypted at rest with AES-256-GCM. Session tokens stored in your browser are opaque random strings; the actual Clover access token never leaves our servers.

No. We do not sell or rent your data. Data only flows between your Clover account, our servers, and (if you enable the Assistant) our AI provider for the specific request you make. Full details are in our Privacy Policy.